As an IT manager, you depend on collaboration and teamwork. Whether you re a team leader, member, or part of a cross-function team, the successful implementation of your IT projects depends on team synergy and performance. Ideal for IT managers and anyone working with IT professionals, this book will help you to understand the characteristics of a high-performance team. It also gives you the skills to assess the overall performance of your own team, and develop an action plan for realising its potential. Benefits to business include: * Recognise the key characteristics of a high-performance team * Assess the current productivity of your own team * Develop a step by step action plan for transforming your team s performance
Introduction 10 Chapter 1: Characteristics of a High-Performance Team 12 Chapter 2: The Stages of Team Development 27 Chapter 3: Roles People Play in a Team 37 Chapter 4: Creating a Team Vision and a Set of Values 49 Chapter 5: Effective Team Meetings 57 Chapter 6: Dealing with Conflict in a Team 73 Chapter 7: Cross-functional Team Working 100 Bibliography 105 Glossary 105 ITG Resources 105