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A practical guide containing 50 different quality improvement and quality assurance approaches to help improve practice. · Helps staff to improve the quality of the products and services offered · Includes practical ideas for internal and external quality assurance activities (IQA/EQA) · Helps staff to prepare for external inspections and EQA visits · Readable, relevant and easy to understand · Provides valuable ideas and tips for new and experienced quality staff · Uses simple language to explain each approach · Can help promote outstanding teaching and learning
1. Agreeing action plans 2. Allocating responsibilities to team members 3. Checking for plagiarism, fraud and malpractice 4. Coaching and mentoring others 5. Communicating with a team 6. Completing awarding organisation reports 7. Completing continuing professional development activities 8. Completing quality assurance records 9. Creating a bank of assessment questions and exemplar answers 10. Creating and updating policies and procedures 11. Creating job descriptions or role/person specifications 12. Dealing with appeals, complaints and disputes 13. Designing and updating quality documents and templates 14. Designing questionnaires and surveys 15. Devising a quality assurance rationale 16. Devising a quality assurance strategy 17. Following regulations and requirements 18. Inducting new staff 19. Interpreting the content of qualifications, programmes and standards 20. Interviewing prospective staff 21. Keeping and maintaining records 22. Making decisions when sampling evidence 23. Managing a team 24. Managing risks and contingency planning 25. Managing team meetings 26. Managing unsatisfactory performance 27. Observing staff and using learning walks 28. Planning and tracking internal quality assurance activities 29. Planning and tracking quality improvement activities 30. Planning strategic aims and continuous quality improvement 31. Preparing for an external inspection 32. Preparing for an external quality assurance remote sample 33. Preparing for an external quality assurance visit 34. Producing resources 35. Providing feedback 36. Questioning others 37. Reviewing and updating assessment activities 38. Reviewing and updating internal quality assurance activities 39. Sampling learners' work 40. Shadowing staff 41. Standardising practice 42. Undertaking evaluation activities 43. Undertaking joint work scrutiny 44. Undertaking peer observations 45. Updating staff 46. Using a SWOT analysis 47. Using role play 48. Using web conferences, online meetings and webinars 49. Using work plans 50. Writing self-assessment reports
