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Contents

Preface Acknowledgments Section I Introduction 1 Introducing Straight Talk about Managing Business Ethics: Where We're Going and Why Introduction The Financial Disaster of 2008 Moving Beyond Cynicism Can Business Ethics Be Taught? This Book is About Managing Ethics in Business Ethics and the Law Why Be Ethical? Why Bother? Who Cares? The Importance of Trust The Importance of Values How This Book Is Structured Conclusion Discussion Questions Exercise: Your Cynicism Quotient Notes Section II Ethics and the Individual 2 Deciding What's Right: A Prescriptive Approach Ethics and the Individual Conclusion Discussion Questions Exercise: Clarifying Your Values Introducing the Pinto Fires Case Case: Pinto Fires Short Cases Notes 3 Deciding What's Right: A Psychological Approach Ethical Awareness and Ethical Judgment Individual Differences, Ethical Judgment, and Ethical Behavior Facilitators of and Barriers to Good Ethical Judgment Toward Ethical Action Conclusion Exercise: Understanding Cognitive Moral Development Discussion Questions Short Case Notes 4 Addressing Individuals' Common Ethical Problems People Issues Conflicts of Interest Customer Confidence Issues Use of Corporate Resources When all Else Fails: Blowing the Whistle Conclusion Discussion Questions Short Cases Notes Section III Managing Ethics in the Organization 5 Ethics as Organizational Culture Introduction Organizational Ethics as Culture Ethical Culture: A Multisystem Framework Ethical Leadership Other Formal Cultural Systems Informal Cultural Systems Organizational Climates: Fairness, Benevolence, Self-Interest, Principles Developing and Changing the Ethical Culture A Cultural Approach to Changing Organizational Ethics The Ethics of Managing Organizational Ethics Conclusion Discussion Questions Case: Culture Change at GM? Case: Culture Change at Texaco Case: An Unethical Culture in Need of Change: Tap Pharmaceuticals Notes 6 Managing Ethics and Legal Compliance Introduction Structuring Ethics Management Communicating Ethics Using the Reward System to Reinforce the Ethics Message Evaluating the Ethics Program Values or Compliance Approaches Globalizing an Ethics Program Conclusion Discussion Questions Appendix: How Fines Are Determined under the U.S. Sentencing Guidelines Notes 7 Managing for Ethical Conduct Introduction In Business, Ethics is about Behavior Our Multiple Ethical Selves Rewards and Discipline People Follow Group Norms People Fulfill Assigned Roles To Authority: People Do What They're Told Responsibility is Diffused in Organizations Stressed-Out Employees are More Unethical Conclusion Discussion Questions Case: Sears, Roebuck, and Co.: The Auto Center Scandal Short Case Notes 8 Ethical Problems of Managers Introduction Managing the "Basics" Managing a Diverse Workforce The Manager as a Lens Managing Up and Across Conclusion Discussion Questions Short Cases Notes Section IV Organizational Ethics and Social Responsibility 9 Corporate Social Responsibility Introduction Why Corporate Social Responsibility? Types of Corporate Social Responsibility Triple Bottom Line and Environmental Sustainability Is Socially Responsible Business Good Business? Conclusion Discussion Questions Case: Merck and River Blindness Short Case Notes 10 Ethical Problems of Organizations Introduction Managing Stakeholders Key Stakeholder Groups Key Ethical Issues Involving Multiple Stakeholders Classic Ethics Cases Conclusion Short Cases Discussion Questions Notes 11 Managing for Ethics and Social Responsibility in a Global Environment Introduction Focus on the Individual Expatriate Manager The Organization in a Global Business Environment Conclusion Discussion Questions Short Case Case: Selling Medical Ultrasound Technology in Asia Case: Google Goes to China Notes Index

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