Human error is so often cited as a cause of accidents. There is perception of a 'human error problem'. Solutions are thought to lie in changing the people or their role. The label 'human error', however, is prejudicial and hides more than it reveals about how a system malfunctions. This book takes you behind the label. It explains how human error results from social and psychological judgments by the system's stakeholders that focus only on one facet of a set of interacting contributors.
Contents: Preface; Part I An Introduction to the Second Story: The problem with 'human error; Basic premises. Part II Complex Systems Failure: Linear and latent failure models; Complexity, control and sociological models; Resilience engineering. Part III Operating at the Sharp End: Bringing knowledge to bear in context; Mindset; Goal conflicts. Part IV How Design can Induce Error: Clumsy use of technology; How computer-based artifacts shape cognition and collaboration; Mode error in supervisory control; How practitioners adapt to clumsy technology. Part V Reactions to Failure: Hindsight bias; Error as information; Balancing accountability and learning; Summing up: how to go behind the label human error; References; Index.
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