There's a lot of hot air in the world of business. Wouldn't it be nice just to hear some common sense? That's exactly what John Timpson has got. After four decades running his family business and turning it into one of the high street's biggest success stories, he really knows what works and what doesn't. Upside Down Management shares with you all the wisdom he's accumulated in that time.
From being the CEO to his trademark 'upside down management', and from breaking the rules to following your conscience, this book tells it like it is.
Upside Down Management is a fantastic insider's view of what really makes a family business tick.
About the Author ii
Acknowledgements vii
Preface ix
Chapter 1: The Timpson Experience 1
Chapter 2: Upside Down Management 49
Chapter 3: Be the CEO 73
Chapter 4: Do the Deals 107
Chapter 5: Make Mistakes 155
Chapter 6: Challenge the Rules 183
Chapter 7: Survive the Stress 219
Chapter 8: Let Your Conscience be Your Guide 241
Chapter 9: Ideas that Work 281
Conclusion 299
Index 305
Final Thought 315
