Exploring the story of user involvement in the NHS over the last 30 years, this fascinating new book provides an analysis of the conceptual terrain that underlies debates about public and patient involvement. It is essential reading for students in all health related disciplines for whom the user experience is key.
Introduction
The Story Begins
Community Health Councils The Rise 1974-1979
Community Health Councils The Decline 1979-1997
Tackling the Democratic Deficit
The Rise of Consumer Rights
Promoting Health
Past Imperfect Abolishing CHCs
The Second Coming the Commision and Patients' Forum
Renewing Democracy
Conclusions.
