This book will help students improve their speaking, listening, reading and writing skills. It will give an understanding of the importance of good communication skills for their personal development and career. It is relevant to a variety of courses: HE, FE, Professional, Open University, A-level and International Baccalaureate.
Preface
Introduction
Acknowledgements
The Process of Communication
Speaking Effectively
Listening
Human Interaction and Non-Verbal Communication
Telephone, Voicemail and Mobile
Interviewing
Being Interviewed for a Job
Communicating in Groups
Running and Taking Part in Meetings
Giving a Talk or Presentation
Using Visual Aids
Faster Reading
Better Reading
Writing/Emailing Business Letters
Applying for a Job by Post or Email
Writing/Emailing Reports
Emails Notes or 'Memos', Messages, Attachments, Forms and Questionnaires
Visual Communication
Getting to Grips with Grammar
Common Problems with English
Appendices
A Final Word
Bibliography
Answers to Exercises
Index.
